Privacy Policy

Nordic Vibe A.S., registered in Norway, operating the webshop at nvibe.no. For any privacy question, contact us at personvern@nvibe.no.

When you create an account, place an order or contact us, we collect: name, email, delivery and billing address, phone number, order history, and payment confirmation data (we do not store full card numbers — these are processed by our payment provider). We also collect technical data such as IP address, browser type, and pages visited, some of which requires your cookie consent.

We process your data to: fulfil and deliver your orders, manage your account, provide customer service, send order and shipping confirmations, comply with accounting and tax law (bokføringsloven), and — only with your consent — send marketing emails or measure site usage. The legal basis is performance of a contract, legal obligation, and consent, per GDPR Article 6.

We use necessary cookies to operate the cart, checkout and login, and — only after you accept — statistics/analytics cookies to understand site usage. You can change your choice at any time via the "Cookie settings" link in the footer. See our cookie banner for details.

Payments are processed securely by our payment providers (for example Vipps and Klarna). Nordic Vibe does not store your full card or Vipps details; these are handled directly by the payment provider under its own privacy policy and PCI-DSS obligations.

Under the Norwegian Right of Withdrawal Act (angrerettloven), you have the right to cancel your purchase within 14 days of receiving your item, without giving a reason. To exercise this right, contact kundeservice@nvibe.no before the deadline. The item must be returned in materially the same condition; you cover the direct cost of return shipping unless the item is faulty.

As a consumer you are protected by the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), which gives you a right to claim a repair, replacement, price reduction or cancellation for faulty goods for up to five years for products meant to last considerably longer than two years. Refunds for approved withdrawals or valid claims are issued to your original payment method within 14 days of us receiving the returned item.

Order and invoice data is kept for 5 years as required by the Norwegian Bookkeeping Act (bokføringsloven). Account data is kept as long as your account is active. Marketing consent data is kept until you withdraw consent.

Under GDPR you have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, email personvern@nvibe.no. If you believe we have not handled your data lawfully, you may complain to the Norwegian Data Protection Authority (Datatilsynet, datatilsynet.no).

We share data only with parties who help us run the store: payment providers (Vipps, Klarna), shipping carriers (Bring), email/marketing platforms, and hosting/analytics providers — each bound by a data processing agreement. We do not sell your personal data.

We use encryption in transit (HTTPS), access controls, and rely on Shopify's PCI-DSS compliant infrastructure to protect your data against unauthorized access, loss or misuse.

We may update this policy from time to time. Material changes will be highlighted on this page with an updated "last updated" date.

Nordic Vibe A.S. — nvibe.no
Email: personvern@nvibe.no